Return Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging. You must initiate the return process within 30 days of receiving your order. Items that do not meet these criteria will not be accepted for return. Please ensure that all seals and protective packaging are intact before returning any products.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Returns will not be accepted without prior authorization from our team.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Lumina Luxe is not responsible for items lost or damaged during return shipping. If you receive a defective or incorrect item, please contact us immediately to discuss return options.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and only the cost of the item will be refunded.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product in a timely manner. Please follow the return process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include your order number and a description of the issue in your email. We may request photos of the damaged item to assist in resolving the issue. If the item is confirmed to be defective, we will provide instructions for returning the item and issuing a refund or replacement.
Final Notes
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates. By making a purchase, you agree to abide by the terms outlined in this policy. If you have any questions or concerns, please reach out to us via email at [email protected].